Frequently asked
Answers to what matters to you
The most common questions from guests and owners in one place.
Bookings
Search for a cottage by destination and dates, pick a property, fill in the form and send the enquiry. The owner approves it and you receive a confirmation by e-mail.
Owners usually reply within 24 hours. If you get no answer, contact customer support.
Yes, a date change can be arranged directly with the owner through the platform. It depends on availability.
Cancel it in the "My bookings" section of your profile. Cancellation terms are listed with each property separately.
Payments
The payment method depends on the property — most often cash on arrival or bank transfer. Details are always stated in the listing.
Registration and searching are completely free. Fees may apply only to specific bookings under the owner’s terms.
An invoice or proof of payment depends on the arrangement with the owner. You will find an overview of your bookings in the administration.
For hosts
Basic registration and publishing a property is free. You will find commission details after signing in to the administration.
After registering and signing in, go to "Add property" in the administration. Fill in the description, upload photos and set prices.
Yes, one account can manage several properties. You will find everything under "My properties" in the administration.
Technical questions
On the sign-in page click "Forgotten password" and enter your e-mail. We will send you a reset link.
You can change these details in your profile settings after signing in.