Terms and conditions

Rules for guests

The guest is responsible for the accuracy of the details given in a booking request and, before sending it, reviews the property description, the price and the rules of the particular owner.

• A booking request is subject to confirmation by the owner.
• The price of the stay and any additional fees are stated with the listing or in the owner's confirmation.
• The guest pays for the stay directly to the owner according to the owner's instructions.
• Changing or cancelling a stay is governed by the cancellation policy of the particular owner.

Rules for owners

The owner is responsible for the truthfulness of the listing, the accuracy of availability, the right to rent out the property and the fulfilment of all statutory obligations related to providing accommodation.

• The owner sets the price, payment and cancellation terms.
• The owner communicates with the guest and receives payments for the stay.
• The owner protects guests' personal data and uses it only to handle the stay and meet statutory obligations.
• The owner keeps photos, description and the availability calendar up to date.

Plans and subscription

The owner uses the portal's features according to the chosen annual plan. The subscription will be paid via a supported payment method, initially through the Comgate payment gateway.

The range of features, the price and the subscription period are shown before ordering. Price changes do not affect an already paid period.

Bookings and payments for accommodation

Chalupuj does not accept payment for the accommodation itself, does not determine the owner's payment details and does not guarantee that the guest will meet payment obligations or that the owner will refund payments.

The accommodation contract under Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, is concluded between the guest and the owner in the manner set out in the terms of the particular listing.

Liability and service availability

Chalupuj is responsible for operating its own platform to the extent laid down by law. It is not responsible for the quality of the stay, the conduct of a guest or owner, or for inaccuracies entered by a user.

The service may be temporarily limited due to maintenance, a security measure or circumstances beyond Chalupuj's control.

Ending use of the service

A user may stop using the service and an owner may cancel the subscription under the rules stated in their account. Termination does not affect obligations already incurred or confirmed bookings.

Final provisions

Legal relations are governed by the law of the Czech Republic, in particular by Act No. 89/2012 Coll., the Civil Code. The parties will first attempt to resolve any disputes amicably.

Contact details for questions and complaints are listed on the portal's contact page.